What is the Future of Leadership Development After the Presidential Election?

by Ginny Telego

A few days ago, I had the opportunity to serve in an advisory role for a peer mediation training for 5^th grade students at a local elementary school.  The students in the training are members of the Student Council at the school.  The main facilitators for the training were two college students who have a passion for finding ways to resolve conflict that doesn’t involve violence. 

As I was assisting the lead facilitator in preparing an outline for the training (two 1 hour sessions), I found myself conflicted in what we were trying to accomplish.  Here’s why.

The current presidential election – on both sides and in all political discussions it seems – is riddled with candidates and their support teams doing and saying some pretty vicious things to stir up support for their campaigns.  As I watch this continue to escalate, I am struck by several thoughts:

1. Is this the new path for leadership development? 
2. Should we do away with all school programs and policies that have to do with teaching young people how to deal with conflict without using violence and bully behaviors?
3. How do we balance explaining to young people that the people who want to lead our country can behave that way but they cannot?

From a leadership development standpoint, I am wondering if leadership philosophies based on command and control will once again become the “norm” after decades of working to create leaders who are less narcissistic and more collaborative and self-aware.   Thousands of leadership development programs exist that have been built on developing the emotional intelligence of leaders, with the goal of making organizations better places to work.  When potential leaders of our country are espousing untruths, feeding fears, exchanging school-yard insults and creating division, it begs the question – where is the emotional intelligence and does it matter?  It’s coming from both sides of the political aisle, which makes it even more frustrating for those of us who have spent years working to create programs aimed at helping leaders grow their emotional intelligence, not leaders who spew vitriol at each other.  Is this how leaders are going to start talking to each other and their employees?  After all, if that type of leadership behavior is what gets rewarded in the presidential election, why not use it everywhere else?

I think these are questions we need to be thinking about as the political arena continues to heat up.

There has been a great deal of research done on leadership, with differing opinions on what makes great leaders.  Narcissism has come under fire as a negative but there is also research that shows it is a necessary trait of great leaders.  In a McKinsey & Company article titled “Getting beyond the BS of Leadership Literature” (Jeffrey Pfeffer) the author notes that leadership development based on morality is not realistic.  Pfeffer shared examples of well-known and respected leaders (Abraham Lincoln, JFK, Nelson Mandela) who sometimes had to “do what was necessary to achieve important objectives.”  He states that “moral framing of leadership substantially oversimplifies the real complexity of the dilemmas and choices leaders confront.”  There is no doubt that leaders are often in positions where, they have to “do” things that we may think are “bad” in order to get things done and possibly benefit the greater good.

So where does that leave us in developing leaders who have emotional intelligence but are also able to make difficult decisions that may not always be popular?  Spewing insults at others does not seem to be a characteristic that leaders should be rewarded for. But this year’s presidential primary races are filled with this tactic.  How will leadership development experts address this in their programs?  Our equine assisted action learning program, like many others, has been built on creating authenticity, trust, respect and collaboration and doesn’t incorporate this juvenile skill being used by these potential leaders.   As unpleasant as it is, it seems that the portrayal of what a “strong” leader looks like in this presidential race is something that leadership development professionals have to find a way to address.  At what point do we sacrifice our values for results? In their book The Leadership Challenge, authors Jim Kouzes and Barry Posner repeatedly talk about their research on leadership and the top traits that followers look for in a leader.  Trust is at the top of that list and they go on to offer extensive discussion on the role that values play in becoming a trusted leader.  Again, given the current atmosphere of vile conversations among people who are vying to lead the United States (as well as many who are running for state offices), how do those of us in the leadership development field address this in our programs?

At some point it would seem that we have to stop focusing on being angry and begin to look at how our view of a strong leader has moved from confident yet compassionate to mean and nasty.

My next blog will address the second point at the start of this article:

• Should we do away with all school programs and policies that have to do with teaching young people how to deal with conflict without using violence and bully behaviors?  How will the language and behaviors of our political leaders affect school suspensions for students who “act out” by using physical and emotional violence against their classmates?

The Role of Predatory Leadership in Workplace Bullying

I recently attended an insightful presentation given by Amy Shannon of Pinnacle Leadership Solutions at which she talked about “Workplace Bullying – The Silent Epidemic.”  The statistics that were presented were staggering:
·    35% (an estimated 53.5 million Americans) of the U.S. workforce report being bullied at work
·    72% of workplace bullying is done by people in positions of authority
·    43% of bullies have an “executive sponsor” who protects him/her from being disciplined for the behavior

So what is the definition of workplace bullying? According to the Workplace Bullying Institute, it’s defined as “repeated, health-harming mistreatment, verbal abuse, or conduct which is threatening, humiliating, intimidating, or sabotage that interferes with work or some combination of the three.”  Some people may dismiss these behaviors saying “Oh, that’s just how he is – he doesn’t mean anything by it.”  Or “She’s just having an off day.”  The truth is, people who use predatory leadership behaviors such as bullying to influence others are doing it with the intention of creating submission through fear.  Most likely they know exactly what they are doing and why they are doing it.

Employees on the receiving end of bullying are often made to feel that they are “troublemakers” and may end up being re-victimized by managers and human resource staff who don't understand the nature of the problem or don’t enforce policies that are in place.  Not addressing an employee’s concerns about a co-worker or boss who is exhibiting bullying behaviors can be costly on several levels.   Employees who are being bullied are likely to be less productive, take more sick days and experience much higher levels of stress, which can lead to a multitude of health issues.

In addition to the above mentioned effects, employers who do not address bullying may be setting themselves up for legal issues.  If an employee reports bullying to the human resource department and nothing is done to address the employee who is doing the bullying, the employee who is being victimized may sue the entire organization for the damages caused by the bully (physical and emotional health issues, economic effects).  That seems like a large liability for an organization.  Yet, as mentioned earlier, “43% of bullies have an executive sponsor who protects him/her from being disciplined.”

All of this leads to the question we need to be asking “Why does this behavior happen in the first place?” Bullying is often tied to a perception that power is obtained through fear and intimidation.  People have subscribed to this theory of predatory leadership for thousands of years.  We perceive that the individual that acts aggressively toward others is the “leader” and the rest of the group follows out of “respect” so this has been the leadership style most widely practiced.  The reality however is that in most groups, the leader is actually the member who is calm, assertive and confident in managing the social structure of the group.  Horses are an excellent example of this kind of non-predatory leadership.  The “dominant” horse – the one seen biting, striking or chasing the other horses in order to secure resources -- is thought to be the herd leader.  This is completely the opposite of what is actually true.  The herd leader is the individual who acts in a calm assertive manner while accessing resources as well as in reacting to potential threats.  The leader is able to assess how much influence needs to be exerted to let others know what he/she expects of them.  The communication may be as subtle as the movement of an ear or as blatant as a bigger body movement.  This is non-predatory leadership at its best and creates a much healthier environment for all because the intention is not to influence through fear but through trust.

Non-predatory leadership is not about being passive.  It is about using social and emotional intelligence to show respect, create boundaries, set an example of healthy relationships and understand that everyone has an important role in the group.  Bullying has no place in the practice of non-predatory leadership and organizations that have issues with bullying should re-evaluate whether they are providing the right training opportunities for their managers and employees to prevent a culture that allows and possibly even encourages predatory leadership as the way to manage employees.

I’ll write more about the concepts of non-predatory leadership in future blogs.  To find out how you can gain the skills to lead with social and emotional intelligence, check out our website at www.wagersway.com.

Why Coaching Skills Are Critical for Leaders and Managers

Executive Coaching Session at Wager's Way

 “The right coaching, at the right time, can pay huge dividends for employers seeking greater loyalty, productivity and contribution.” -- It’s Game Time: Your Practical Employee Coaching Playbook, SABA (2015)

I once worked as the manager at a small horse farm where I was the only full-time employee – meaning I not only was training the horses, but also was responsible for the daily barn work (feeding, cleaning stalls, and helping the owner with various projects).  The owner of the farm was “unique” and as someone who generally tries to get along with people and certainly don’t see myself as a slacker, I usually was able to pass off her comments to me on my job performance.  One day however, she said to me “You are the worst [manure – but that’s not the word she used] spreader I’ve ever seen!”  Now, to give some context here, she didn’t have a manure spreader that automatically spreads the manure so I had to put the manure in the tractor bucket and then “spread” it by tipping the bucket just right and driving backwards at just the right speed to try and spread the manure in a thin layer in the field.  Anyone who has ever had to spread anything using a tractor bucket knows it takes practice to figure out just how much to tip the bucket forward in order to spread whatever is in there without dumping it all out in one pile.  That was 20 years ago and I can still remember thinking “REALLY?!” when she said that to me.  I went home that day feeling confused and disappointed that despite all of the work I did for this person, while often enduring her off-handed remarks about various things, my boss’s only comment on my performance was that I was the worst spreader of manure that she had ever seen.  I think I worked for that person for about a year before moving from the area.  After that experience I went on to work for someone who was an amazing coach and mentor to me.  I ended up moving from a temp position in a mail room to being the executive assistant to the Chief Operating Officer of Communications and Public Affairs in less than 2 years because of her coaching.

Now that I do leadership and team development as well as executive coaching, I often hear from others that they have experienced similar kinds of comments regarding job performance.  If you have experienced that kind of “feedback,” did it make you want to do better in your job?  If you have given that kind of “feedback,” did you really think that it would make your employee want to do better?  I’m guessing not on both counts. While a lack of coaching and feedback can lead to good employees leaving an organization, giving feedback that is subjective and judgmental is just as damaging.  Ironically, coaching employees to improve performance is not something that comes easily to most people.  It takes practice and a great deal of understanding human behavior to be able to offer feedback that is productive.

So how can you develop your coaching skills to help your team’s performance (which ultimately makes you look better as a manager as well…)?  

• First, it’s important to understand exactly what you think your employee needs coached on – is there a gap in hands-on skills? Does he or she need help with time management?  Is the employee clear on what is expected of him/her?  Without answers to these questions, it is almost impossible to offer coaching that will produce the changes necessary to improve performance.  

•           Once you have identified what you feel needs improved, it’s important to “ask the right questions and engage in dialogue to increase your direct report’s awareness of his/her own choices, actions and behaviors, along with their impact – as well as gain buy in for the development plan” (Harvard Business Review Guide to Coaching Employees, 2015).  This is where having some basic knowledge of human behavior is helpful.  Not everyone has the same strengths and talents so while something may be easy for you, it may not be easy for someone else who has strengths and talents in a different area. (I recommend reading Strengths-Based Leadership by Tom Rath and Barry Conchie to learn more about how different strengths impact teams.)   

·         

•          Coaching is not teaching.  While you may feel tempted to want to “teach” the employee what you think is the “right” way to fix the challenge, it will be much more productive long term to coach the employee on finding the solution themselves.  If you can coach him/her to understand what is causing the challenge, you can then provide guidance to in seeking solutions.  Doing this well involves facilitating a discussion that allows the employee to think about what is really at the root of the issue.  Do they need more training? Are they not getting information from other departments or staff that they need? Are they having non-work challenges?  In their article “Coaching Through Questions” (T&D Magazine, March 2015) authors Steve and Kimberly Gladis state “A coaching approach that relies more on asking questions than giving answers better engages employees.”

·  

•           Be sure to reframe how the employee describes the situation to be sure you are not interpreting it through your own experiences.  Repeat what you heard him/her say – “So what I hear you saying is that you feel that you don’t have the appropriate skill set for this project.  Is that correct?” If the employee confirms this is the issue, then you can work with him/her to develop a plan to address the problem.  When someone reframes what we say and gives it back to us, we can confirm or correct that what we are saying is what is being heard and then work to find a solution that works.

Communication and an ability to provide constructive feedback is at the heart of being a successful leader or manager.  It is critical that leaders and managers at all levels acquire the skills necessary to be able to facilitate coaching dialogue with their team members.  Becoming an effective coach will make you a better leader or manager and will ultimately benefit the entire organization by having team members who are happy, productive and loyal.

Want to improve your coaching skills?  Contact us info@wagersway.com to find out how we can make you a leader that people want to follow!